return policy
Should you have an item you wish to send back for a store credit or refund, please ensure your return meets the below requirements and process a return. Cost of shipping will be the responsibly of the buyer.
Once your item/s has been received back into our warehouse it will be processed and a refund will be issued to the value of your return. All returns must meet our return requirements for a refund:
- Unworn
- Free of any damage - makeup, perfume, deodorant, stains, animal fur, hair, etc.
- Original tags still on
*All items at a discount of 25% off or higher are final sale.
If the above requirements are not met we may offer a store credit depending on the situation.
Please note : We do not offer exchanges - only refund and store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.
Only items purchased directly from our website will fall under these policies. If you have purchased from one of our stockists - you will need to contact them directly if you have any issues with the clothing.
Click here to Process a Return
If we provide you with a return label, partial cost of the label ( $10 cad ) will be taken off the total amount refunded. Return labels are only available for Canada at the time. For returns outside of Canada, the cost of shipping the items is at the responsibility of the buyer.
Return request must be made within 14 days of the order being delivered. Returns must be shipped back within 14 days of receiving your accepted request. If we have not received your return within 30 days of accepted request, your return will automatically be rejected.
For orders outside of Canada : be sure to mark your package as a return and is being shipping with USPS so you are not charged with custom fees. If there are custom fees upon the arrival of a return, the fee amount will be deducted from the refund.
KINDLY is not liable for any missing returns and we can only process your refund once the return has been received back into our Warehouse.
My order has arrived and its faulty! Now what do i do?
In the occurrence that an item is missing from your order or you receive a damaged or faulty item please contact us immediately via email kindlythelabel@gmail.com within 7 days of receiving the order and you will be given instructions of what to do. Items must not have been washed or worn.
If your item has come apart at the seam within the first 30 days of receiving your order, feel free to contact us and we will find a solution for you.
If it has been more than 30 days since you have received your order please do not contact us as this is outside our return policy.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), store credit, or refund. We may ask you to send back the faulty item (at our cost) before issuing a refund.